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Unserviceable but neighbour is serviceable

jaydipdmehta
Joining in

Virgin online checker shows that a property is unserviceable, whereas neighbour few feet away is serviceable. This is probably to do with Virgin postcode and property database update than real issue. Can someone look into this and confirm property can get Virgin broadband? Can provide property and neighbour details as private message.

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there @jaydipdmehta 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that we are not yet able to offer service to your address, I would be more than happy to submit a form to have the teams take a look into this and see if it is possible to cable you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.