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Unable to login to router and connect app won't connect

Alanb2
On our wavelength

Hi all I've been having problems with the connect app it can't find the router or hub and I'm am not able to login to the router I put in password then I get just a blank screen and it not load up at all. 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Hero

Hub 4 ?

If yes, Press RESET for 60 seconds, then leave the Hub powered on to revert to the factory settings.

After the factory reset completes, if the admin menu still does not work, request a replacement Hub.

See where this Helpful Answer was posted

22 REPLIES 22

ianp1965
On our wavelength

Having exactly same issues. But unable to get anywhere with virgin. 

Also wifi keeps dropping out. Give me my superhub2 back!!! 

Client62
Hero

Hub 4 ?

If yes, Press RESET for 60 seconds, then leave the Hub powered on to revert to the factory settings.

After the factory reset completes, if the admin menu still does not work, request a replacement Hub.

Alanb2
On our wavelength

He came said the wifi signal needed reseting replaced the connectors but since then we have lost the signal 3 times last night the hub was reset to factory settings by the engineer but I'm still unable to log into settings to change password or wany thing like that just get a loading screen and the connect app still don't work. Still saying hub not found. 

Alanb2
On our wavelength

Same here wifi keeps dropping 

Alanb2
On our wavelength

Had no joy in resetting hub been done numerous times and by the engineer 

Thanks for reaching out us @Alanb2, and I'm sorry to hear of this matter with the Connect App and our router.

Have you been able to log into the hub via a web browser with the details itemised on the base of the hub?

Thanks,

David_Bn

Alanb2
On our wavelength

No joy what so ever 

Hi @Alanb2 👋.

Thanks for the update on this, can we ask what Hub that it is you have?

Sabrina

Alanb2
On our wavelength

It's a hub 4