Forum Discussion

AM51's avatar
AM51
Joining in
2 years ago
Solved

Trespass onto my land

My neighbour has subscribed to Virgin. I have not. Whilst I was out the installers have trespassed my garden, walked over my plants and used my fence to attached the Virgin wire without my permission. The wire runs all the way up from the path, nailed onto my fence then back into my neighbours garden to be connected. This is not acceptable.  I have rung Virgin numerous times and they said someone will remove it to-date this has not happened. Please can someone advice me what to do?  Thank you. 

  • Steven_L's avatar
    Steven_L
    2 years ago

    Hi AM51,

    Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry to hear that our team have trespassed and installed the cable onto your garden. I would be happy to take a further look into this for you and also pass this over to the manager within your area to have this rectified. I will send a private message over to you right now to take some details to get this raised with the relevant team. 

    Kind Regards,

    Steven_L

10 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    As you are not the customer VM often do not care.
    But you are free to remove any cables that are on your land or fence or walls without your written permission especially if they do not serve your property.

    Past situations suggest the customer may have watched the cable be installed so odds are on they also do not care.


    • -tony-'s avatar
      -tony-
      Alessandro Volta
      2 years ago

      no one will come to remove it - CS have got rid of you and that likely to be as far as anything goes - they will not move it forward in any way - they cannot as the cable install so far has been done by outside contractors and VM will not contact them

      so dont be messed about which is what VM will attempt to do to you in the hope you will go away - staff here will promise much and deliver nothing - so if you want the cable gone then do it - either cut it at your boundary and dispose of whats is there or remove it from the fence and coil it up at the border - that might be enough to make them re route it but its likely they will just put it back as it was when they come to do the next bit of the install

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    I agree. Remove the cable ASAP and without giving any warning so as to establish that it was installed in an unacceptable manner and will not be tolerated.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hi AM51,

    Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry to hear that our team have trespassed and installed the cable onto your garden. I would be happy to take a further look into this for you and also pass this over to the manager within your area to have this rectified. I will send a private message over to you right now to take some details to get this raised with the relevant team. 

    Kind Regards,

    Steven_L

  • AM51's avatar
    AM51
    Joining in
    2 years ago

    Thank you everyone for your advice I really appreciate your help.

    I have given my details to Steven_L from Virgin to see if they will do anything though I doubt it will be resolved. I feel when I click on the link he emailed me it automatically showed on this forum 1. ACCEPTED SOLUTION. to give the impression everything is solved that is not the case.

    Lets see what happens.

     

     

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      As Tony says.... give them a week or so and if nothing is done remove it all yourself

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi AM51 👋.

      We have been advised that this was resolved on the same day as it was logged by Steven. Can you please confirm?

      Thanks

      Sabrina

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    This issue as now been passed over to the contractors in your area to investigate.

    I will be back in touch with any further updates.

    Kind Regards,

    Steven_L

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey AM51,

    Just a quick catch up to check that everything was resolved, when the team visited yesterday?

    I have been told that it was all resolved but would like to check from your side to ensure all is okay.

    Kind Regards,

    Steven_L

  • jruk1981's avatar
    jruk1981
    Tuning in
    12 months ago

    Hi Steven, Sabrina, 

    Unfortunately I have suffered the same issue as the original poster. My neighbour has recently had Virgin cable installed and this was done whilst so was away from home. The contractor has connected in front of my property and damaged my hedge and left concrete and crisp packets on my property whilst running the Green conduit through my garden.
    My intention is to disconnect the cable at the pavement to prevent it entering my garden but I can see from this thread you have been able to resolve the reported issues. Is it possible you can resolve this? I would rather not leave my neighbour without service but then again I shouldn’t have  people trespassing on my property. 
    My neighbour has a connection point in front of their property so this was totally unnecessary.

    Thanks in advance

    James