2 weeks ago
I'm told my flat can't get Internet with virgin. Even tho the 1st floor flat below mine has it with an outside cable? Why can't you do the same thing just up 1 more floor? It's the hight of a normal house?
2 weeks ago
VM's installers will normally work up to first floor level but not above. If you are on the second floor, that might be the reason you can't get an installation.
2 weeks ago
VM won't install outside above the first floor. They are not trained or equipped to work at heights. Is there an internal cable route to your flat?
2 weeks ago
I happen to live in a 2nd floor flat and did not have any issues getting VM. They should just drop the cable from above and fit the brown connection box on the ground floor. That's what they did for me.
2 weeks ago
Thanks for reaching out to us @Essexboy124, and a very warm welcome to our Community Forums!
Sorry to hear that you've been advised that an installation for your flat is not possible.
Are you possibly able to confirm if there is an internal cable route to your flat at all?
In terms of the status of the service availability, can you please confirm where you've been advised that a connection for your flat would not be possible?
Thanks
David_Bn
a week ago
No unfortunately only able to access from Outside. An was told by the customer service team they won't offer anything. An also this well never change.
a week ago
Hi @Essexboy124
I'll send you a PM now to see if I can get a definitive answer.
Best wishes.
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a week ago - last edited a week ago
@RavenLunatic wrote:I happen to live in a 2nd floor flat and did not have any issues getting VM. They should just drop the cable from above and fit the brown connection box on the ground floor. That's what they did for me.
Is you wiring completely new, or was it there from a previous installation? Some cable drops are over 30 years old now (as is mine) & were installed before Health & Safety regs were updated.
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a week ago
It was a new installation a couple of years ago to a building which never had VM before. VM drilled a hole from the inside of my flat to the outside and just pushed the cable through the hole dropping the cable down to the ground floor. No special hights team needed.
a week ago
@RavenLunatic wrote:It was a new installation a couple of years ago to a building which never had VM before. VM drilled a hole from the inside of my flat to the outside and just pushed the cable through the hole dropping the cable down to the ground floor. No special hights team needed.
Is the cable clipped to the wall all the way down as it should be, or has it just been left loose part of the way down? It's another thing that has caused complaints on the Forum.
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