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Terrible cable install

Joining in



Install to my property from street to box was very bad in the first place but since doing some gardening, discovered additional sloppiness due to cutting through the cable.


I have done a heath robinson repair, but really I require a proper job being done making a waterproof connection and properly burying in the lawn and under tarmac.


I tried calling customer services and spent 20 mins with their tests showing my internet works - test I know, I fixed it, but a better fix is required.  Cant seem to speak to a human on this.


DavidUnburied section near house.Unburied section near house.unburied and cut section near wallunburied and cut section near wall


Super solver

If VM teaches us anything at all it's never buy a pig in a poke. The VM forum team will get to you in a couple of days. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Alessandro Volta

Cause of cable damage: a pork chop?!

Community elder

Pig of a job to sort that cable out.

Very Insightful Person
Very Insightful Person

Because there is now no shielding around the central core, that could be allowing noise ingress back into the circuit.  Hopefully VM will resolve soon. 

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Forum Team
Forum Team

Hi @carter_dj 

Welcome back to the community forums 

Sorry to hear of your concern with the exposed cable in your garden and some damage that was caused by this, 

We can book an engineer to come and replace/repair and rebury this for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

Here to help 🙂
Virgin Media Forums Agent