Setup - socket query

[Mex-ND]

Hello,

I am trying  to set up my Virgin Fibre broadband at my new home. I'm at the stage where I need to plug the isolator cable that came with the virgin kit wall socket.

However, I do not have any of the specified wall sockets available. I was told when purchasing the broadband package that fibre was available here and used by the previous occupant , so am wondering if I'm missing something.

I attached photos of what i can find in the house( Master Socket 5C an TV socket both separately).

Please help.

Thanks.

 

[MOD EDIT: Subject title changed for clarity]

[nodrogd]

Yes, there was a service there previously. Unfortunately, it looks like the previous occupant has removed the coaxial outlet you need to plug into (it was to the left of the ntl: phone socket by the look of the imprint on the wall).

You need to call the pre-install team to reinstate the coaxial outlet. Their number is 0800 052 1734.