Residential address listed as business address

[Risharr]

Hello,

I am trying to become a new, first time ever, Virgin Media customer. However, I find my address is not listed as residential, rather it is listed as a business address. How can I get this changed to residential to allow me to become a Virgin Media customer?

Thank you in advance.

Richard

[Daniel_Et]

Hi @Risharr 👋 Thank you for your query and welcome to the Virgin Media Community 😀

When you enter your postcode here and click "Check availability", what message are you getting exactly?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Risharr]

Hello Daniel,

Thanks for your reply.

When I enter my post code, my address is not available. There are 9 addresses at my complex, being 1 - 9 Old Town Mews. (BH15 1NE). My address, being 9 Old Town Mews, is the only one not listed. I have spoken to Virgin Media, and they say my address is listed as a business address, and yet it is residential. They offer no solution to have it listed correctly.

Regards

Richard

[Ayisha_B]

I'll pop you a PM 📩 now to assist further. 

Thanks

[Ayisha_B]

Thanks for your time via PM @Risharr 

I've escalated this to our specialist team who will be in touch within 10 working days, if not sooner, to discuss servicing your property. 

Keep us posted! 🙂