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Replacement coax needed for hub 5

Stueyhen69
Joining in

The cable has broken that goes into the hub it’s quite new but has broken off from the socket into the hub

 

i need an urgent replacement is there a way to order online or from virgin ?

3 REPLIES 3

Stueyhen69
Joining in

How can I order a new coax cable as the one supplied with my hub 5 is broken 

jpeg1
Alessandro Volta

Customer services is the place to call for faults. They may be able to get a replacement sent out to you. The cables don't break easily so be prepared to explain what happened. 

 

 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Tudor
Very Insightful Person
Very Insightful Person

Are you sure it’s broken? The cable is ‘push fit’ not screwed and can come out if pulled. Perhaps if you post a photo.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2