Solved
Removal of virgin media cable and box
Hello, I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. ...
Forum Discussion
We recently bought a house. There is a thick cable through our garden and over the house. It is dangling from the garden wall and (for reasons unknown) is not fixed properly to the house.. That is particularly dangerous and, also, I have nearly cut through it a couple of times. I have temporarily tried to secure it with light wire. I would remove it myself but that may cut off my neighbour. Can it be removed please?
Hi Paulbrady,
Welcome to the community and thanks for posting.
I am sorry to hear you have a loose cable, we would be happy to help with this.
I am going to need to take a few details so I will pop you over a private message now. This will be available via the purple envelope on the top right of this page.
Speak soon,
Long story short.. Virgin will tel you they have messaged you to find a solution, look into for approx a month. Then tell you there’s nothing they can do about it if you’re not their client, even though they have no permissions to run cables through your property.
Consequently, I had my builder cut through this cable and in turn their other customers were affected, but nothing more I could do since there was nothing more they could do!
This is the only contact I’ve ever had with Virgin and to be honest I wouldn’t join them if they were the last of its kind
good luck.
Really? That's woeful.
I do not have a month to wait around.
