on 24-03-2024 14:52
I have been in my home a few years now and have decided the living room configuration doesn’t quite meet our needs. I am hoping to move the router to the alternative side of the room. Does anyone have a means of contacting virgin for a engineer visit
on 24-03-2024 15:14
There will be a charge of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 26-03-2024 19:59
Hi there @nicmarley12
Thank you so much for your post and welcome back to the community forums, its great to have you here.
I would be more than happy to look into this with you via a private message, as our community member Tudor has stated there is a £25 call out charge for this. If you are happy with this then please do let us know and we will pop you a PM.
on 27-03-2024 07:25
Hi Ashleigh, thank you for your reply. I am happy with the fee could you please message me to arrange
nic
on 30-03-2024 14:58
Hi nicmarley12,
So we can arrange a technician please look out for the white envelope to join a private chat.
Regards
Paul.