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Re: Unable to leave positive feedback for technician using the YourOpinion Survey

AB1QU
Joining in

I have exactly the same problem. I tried to fill out the feedback form and it froze. Subsequent attempts state that it is no longer available as the link has expired.

I have requested a new feedback form via email and called Virgin to resend but to no avail.

Our technician Jamie 78618 was excellent, unlike the feedback form and all subsequent attempts to contact Virgin Media.

 

1 ACCEPTED SOLUTION

Accepted Solutions

Tom_W1
Forum Team
Forum Team

Hi @AB1QU thanks for your post although we're sorry to hear of the concerns you've raised here.

It's great to hear Jamie was excellent - please allow me to send you a PM so I can obtain your details to ensure this is passed on correctly.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W

See where this Helpful Answer was posted

5 REPLIES 5

Tom_W1
Forum Team
Forum Team

Hi @AB1QU thanks for your post although we're sorry to hear of the concerns you've raised here.

It's great to hear Jamie was excellent - please allow me to send you a PM so I can obtain your details to ensure this is passed on correctly.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W

How do I reply to the PM?

Andrew

Thanks for your response Tom_W1. Very happy to provide details requested in the PM.

Sorry but I can’t see any means of replying to you other than here.

Andrew

newapollo
Very Insightful Person
Very Insightful Person

Hi Andrew

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thanks Dave

I have found a way. Just thought there would be a simple reply button in the Private Message.