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Re: No welcome email or package

Settling in


I am having the same issue - order went through successfully on the 03/01/24, but i have not received any package or welcome email.

i can provide an order number etc, but no account number. i had selected tomorrow as the install date, but i assume that is not happening given that i have heard nothing.

Many thanks,


Forum Team
Forum Team

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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