QuickStart Order

[kirstenphilz]

Hello,

I placed an order on 18/11 for a broadband QuickStart installation kit.

I received emails with the order confirmation (and order summary including order reference) and next steps listed as:

• We'll confirm your delivery date
• We'll email your contract

I haven't received any further confirmation emails so far, or anything from Yodel. The order is supposed to be delivered today.  

This is the second attempt to order this I have made recently - the first one the same thing happened and it was never received, I got in touch Virgin Media said it would be with me within 72 hours and they then cancelled it for some reason. 

If I go to the 'Manage order of appointments' section of the app it says I have no orders or appointments.

Can someone please check the status of my order and assist. 

Thanks

[jbrennand]

Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and see if they can help.

If just waiting on Hub delivery, call the the Sales team on 0800 183 1234

[drj14]

Hi,

I am facing a similar issue this week - https://community.virginmedia.com/t5/QuickStart-set-up-and/Delayed-QuickStart-Kit-Delivery-Confusion...

Were you able to solve this? If so how long did it take to arrive? 

Many thanks in advance

[Robert_P]

Hello drj14

We're sorry to hear of the delays with the delivery of your equipment, we understand the frustration this is causing. We appreciate you raising this via the forums and welcome to the community.

There have been some issues at out distribution outlet that has caused a delay with orders being released, this is being worked on to be resolved as quickly as possible and once we have more information we will relay this to you in regards to your order, via email.

Again, we're sorry you weren't advised of this and we will feed this back to the relevant teams.