Forum Discussion

User6699's avatar
User6699
Joining in
2 years ago

Pre-installation delays and virgin don't care

Why is it taking so long for preinstallation external works to be completed? Been waiting for over 2 months now and have no internet to the property at all! Workers have been to have a look and gone but never seem to get any work done. Absolutely appalling service by Virgin.

  • stephane22's avatar
    stephane22
    On our wavelength

    I am in the same case than you and Virgin does not give a **bleep** at all about us !!

    You cannot even cancel now

    I filed an official complaint at the OFCOM and I will go to the court

  • Hi User6699,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear there are some install delays, so we can take a closer look at this for you, I've popped you over a private message.

    Alex_Rm