Pre-installation delays and virgin don't care

[User6699]

Why is it taking so long for preinstallation external works to be completed? Been waiting for over 2 months now and have no internet to the property at all! Workers have been to have a look and gone but never seem to get any work done. Absolutely appalling service by Virgin.

[stephane22]

I am in the same case than you and Virgin does not give a **bleep** at all about us !!

You cannot even cancel now

I filed an official complaint at the OFCOM and I will go to the court

[Alex_RM]

Hi User6699,

Thanks for posting and welcome to our community 🙂

Sorry to hear there are some install delays, so we can take a closer look at this for you, I've popped you over a private message.

Alex_Rm