Forum Discussion

appaddy's avatar
appaddy
Joining in
2 years ago
Solved

Pre install date delays. Disabled and virgin don't care

Hi peeps just brought a new house on the basis than virgin can supply the address as I work from home due to my disability. Moved in on the date of 23rd of December as thats when install date was me...
  • Robert_P's avatar
    Robert_P
    2 years ago

    Hello appaddy

     

    Sorry to hear of the delays to your installation and the concern this has caused, we appreciate you taking the time to raise this via the forums to get some help. Welcome to the community.

     

    When you have spoken to the team have they advised the reason for the delay? You mentioned wayleave being required but have they advised this relates to the driveway? Have they sent any documentation or emails requesting contact details for your neighbours?

     

    Rob

Robert_P's avatar
Robert_P
Forum Team
2 years ago

Hello appaddy

 

Sorry to hear of the delays to your installation and the concern this has caused, we appreciate you taking the time to raise this via the forums to get some help. Welcome to the community.

 

When you have spoken to the team have they advised the reason for the delay? You mentioned wayleave being required but have they advised this relates to the driveway? Have they sent any documentation or emails requesting contact details for your neighbours?

 

Rob

  • appaddy's avatar
    appaddy
    Joining in
    2 years ago

    Hi matey.  A further update.  They have found my cable which has been cut off 3 meters from my drive.  They now need a wayleave from the council to slice up a bigger part of the road in order to join my connection back up. 

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi appaddy 

      Thanks for coming back to the thread.

      I'll send you a PM now to assist further.