Positive Experience This Morning

[vuyonko2]

My M125 broadband contract is up at the end of September & was going from £29 to £44.

I called them, and after going through the automated stuff, the phone was answered in 1 ring.

Long story short, he instantly offered me the same deal for £19 and he didn't try & sell me any other upgrades or packages.

He says there's some great retention deals at the moment, so if your contract is due to end soon then give them a ring and you might be surprised.

[goslow]

Identical message posted in two different forums under two different user names

https://community.virginmedia.com/t5/Tech-Chatter/Positive-Experience-This-Morning/td-p/5559867

[Robert_P]

Hello vuyonko2

Thanks for posting in regards to your recent experience when speaking to the team in regards to your package, it's great to see you had a positive experience when speaking to the team.

If you need assistance in the future, please don't hesitate to reach out via the forums and we'll be happy to help.