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Outside cable box cover

Rem2112
Joining in

on ‎04-03-2024 15:52

recently had Virgin installed and the outside cable box cover won’t close properly. Co cable currently exposed. Is this something that can be sorted out. Also need a new remote control as dog took advantage son letting his guard down

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎04-03-2024 17:24

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎06-03-2024 17:51

Hi Rem2112 👋

Thanks for posting, and welcome to the Forums. 

I'm sorry to hear your external box has been damaged, along with your remote 🐶 I'm going to send you a private message, so we can look into assisting with both issues. Please look out for my message in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

Reece - Forum Team


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