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Outside brown Virgin Media cable box broken

Lealoub
Joining in

The outside brown virgin media cable box / cover is completely broken and come off our wall. I am worried about this going into winter as the wires are all exposed - can someone help to fix this please?

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3 REPLIES 3

Client62
Hero

Kath_F
Forum Team
Forum Team

Hi Lealoub, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear your omni box has broken. I would like to arrange for an engineer to come to repair for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi Lealoub, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment and you should receive details of the appointment via text message shortly. 

As this is an external appointment, no one needs to be in but if you;d rather be in at the time and are not available then you can reschedule using the link in the text message. 

Let us know how the appointment goes. 😊

Take care.

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs