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Outside Box Broken

zoek26
Joining in

3 weeks ago

Hi,

The brown outside virgin media box has broken, presumably due to the high winds we have had. How do I go about getting a replacement please?

Many thanks

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

3 weeks ago

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @zoek26 

Welcome back to our community forums and sorry to hear your brown box is broken. We want to do our best to help fix this. Are you able to send a picture here so we can assess the damage done and provide the best resolution?

Thanks,

 

 

Akua_A
Forum Team

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