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Outside Box Broken

skgill
Joining in

on ‎23-01-2024 10:49

Hi

Our outside box is broken and all the wires are now uncovered and exposed to the weather.   Please can I arrange for someone to come out and replace it.

thanks

 

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎23-01-2024 14:57

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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skgill
Joining in

on ‎24-01-2024 13:50

Hi

Wondered how long before you get a response on here?   My outside box is broken, all the wires are exposed to the weather.   I messaged yesterday but not heard anything back.   Concerned if this is not fixed quickly my whole Virgin will go down.

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Tudor
Very Insightful Person
Very Insightful Person
In response to skgill

on ‎24-01-2024 13:52

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Alex_RM
Forum Team
Forum Team
In response to skgill

on ‎26-01-2024 14:53

Hi skgill,

Thanks for posting and welcome to our community 🙂

So I can help arrange an engineer for this, I've popped you over a private message to get a few more details from you.

Alex_Rm

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