Ordered boardband to wrong adress

[CiaraNiTuathail]

Good morning all I have recently moved to a flat and was trying to get boardband unfortunately I put in the wrong flat number. I'm looking to get it canceled or for adress to be updated thank you. 

[Daniel_Et]

Hi @CiaraNiTuathail 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened 😔

I can see you've spoken to the team since you posted. Has the situation now been rectified one way or another?

Please pop back to us at your earliest convenience. 

Regards,
Daniel