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Ordered Virgin on Tuesday. It’s now Friday and I’ve not heard a thing.

carldysongolf
Just joined

on ‎19-07-2024 11:47

Not heard anything from Virgin since I ordered on Tuesday. What’s happening please? 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-07-2024 12:36

Hi carldysongolf 

You could try calling the pre-installs team on 0800 052 1734 and ask them to check.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Client62
Alessandro Volta

on ‎19-07-2024 12:45

Make sure VM have the correct spelling of your email address ... especially if you placed a phone order.

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Beth_G
Forum Team
Forum Team

on ‎22-07-2024 10:32

Hi carldysongolf

Welcome to the Community Forums! Thanks for your post.

Sorry to hear you hadn't heard back after placing an order with us online. From here, we believe that you might have had an update since - can you please confirm if you've since received any further correspondence from us? If not, we can look into this further with you.

Let us know 😊

Beth
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