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Ordered 1 Week Ago, no welcome email/delivery

Joining in

I ordered virgin media broadband 1 week ago, the self start package didn’t arrive and I still haven’t received the welcome email. I tried phoning but couldn’t get any hell as I haven’t received my account information yet.


Forum Team
Forum Team

Hi @Justin5 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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