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Order never arrived

Joining in

Hello, my order number is CH2068747095 for my new broadband package and it was meant to arrive on the 26th May. I have not received any parcel tracking numbers or any confirmation that it has been sent. I am also having trouble finding any numbers to speak to anybody about this issue. What do i do? I need my Internet as I am working from home and this is causing me a huge inconvenience. 


Forum Team
Forum Team

Hi @klparker 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

In order to provide clarification on things, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.