Order Tracking

[Zarial]

Hello

I placed an order for M125 Fibre Broadband on 03/06 and got a order reference number with a delivery date of 06/06 but i haven’t got any mail since.I cant register as a member as i only got order reference. 

thanks ,

Win

[newapollo · Accepted solution]

Hi Win

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

[John_GS]

Hi @Zarial 

Thanks for posting, welcome to both the community and indeed Virgin Media 🙂

Sorry to hear you've not heard back. I'll send you a PM now to assist further.

[John_GS]

Hi @Zarial 

Thanks for joining me on PM.

Just to update the thread, you've confirmed you've visited a local O2 store and sorted this 🙂

Please pop back to the Community should you ever need help.