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Orange lights

Redtrucker42
Tuning in

3 weeks ago - last edited 3 weeks ago by Moderator

Can anyone help got a solid orange light on my hub and router every now and then the picture freezes and distorted it lasts a bout a minute have tried resetting but stays the same my WiFi does seem to be slow.

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

3 weeks ago

Two separate problems. The LED colour can vary from white to deep orange and ones between. It’s not a problem, just due the cheap LED ageing. The freezes indicate a signal problem, you should check the signal quality on the TV device.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ashleigh_C
Forum Team
Forum Team

2 weeks ago

Hi there @Redtrucker42 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I have taken a look and I can see that there is an outage in your area that is currently due to be resolved today August 21 at 8.20pm. I am so sorry this has happened but it does mean our teams are aware and are working to resolve this for you. 

Please do pop back after this time and let us know how things are looking?

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