Forum Discussion

baldyslaphead59's avatar
baldyslaphead59
On our wavelength
4 years ago
Solved

Only one session at a time is allowed

Common issue as have seen this on lots of other posts.I have had several disconnections of my internet in recent times, and although work was recently carried out in my area, have still experiences t...
  • newapollo's avatar
    newapollo
    4 years ago

    Hi baldyslaphead59 

    You need to reset the router exactly as below.

    Keep the hub switched on and disconnect any ethernet connections, then push the reset button firmly with a paperclip or something similar and keep it pressed in for a full minute.

    Wait around 10 minutes and it should revert to factory settings. You can now reconnect the ethernet cables.

    If you previously changed your router password it won't work and you will have to use the one printed on the sticker on the router. You can always change it again by going into the settings

a1f1e's avatar
a1f1e
Just joined
3 years ago

Just wanted to point out that you do not need to reset your router each time that you get the "User already logged in" message.

@Biltong actually gave the correct answer in one of the responses to this thread above.

All you have to do is clear out the browser cache. 

A quick google search will show you how to clear the cache for your particular browser. Chrome, Edge, Safari, Firefox etc all do things differently.

Natalie_L's avatar
Natalie_L
Forum Team (Retired)
3 years ago

Hi a1f1e, 

Welcome to the Community. 

Thank you for posting and sharing the knowledge 🙂 

We are here if you need any assistance. 

Thanks,