Nothing after order confirmation

[Dw1241]

Placed an order earlier this week. Router etc was meant to be delivered today but had no tracking details, nor have I received any further communication from Virgin. Can’t track the order as can’t create an account due to having no account number and no area reference. Tried calling but get sent in circles as have no account number. 

[VM-Jon]

Hi @Dw1241 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon