Not received confirmation of order

[El28]

Hi,

I placed an order for VM broadband yesterday but have not received anything other than an email with the pre-contract documents.  Further, it looks like two lots of payments have been taken out of my account so I'm now £160 down with no broadband.  Can anyone help get this sorted please?

[Akua_A]

Hi @El28 

Welcome to our community forums and thank you for your first post.

Sorry to hear you have not had any updates on your order but money has been taken out of your account. We can understand your concern and we want to do our best to help. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,