No cornfirmation of installation date

[DanielleJ1]

Hi,

I ordered Virgin Media Fibre Broadband with a Stream box on 14/6 and it was due to be installed today (2/7) however, I have not received any confirmation of installation date. I have only been sent the pre contract information and an initial order confirmation. Any help would be great.

Thanks.

[Zach_R]

Hi @DanielleJ1,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you've had some issues with a recent install request. Has there been any change or update on your end since your post?

Thanks,