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No confirmation email

Aa_ronald
Joining in

3 weeks ago

Hi, I ordered Virgin broadband a couple of days ago and have had no confirmation email, except for the one with the order papers. I got another text saying to complete my basket but then I accepted the order papers. They said they have my order but I have no confirmation email and no account/order number to go off to make sure that is the case

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi Aa_ronald 

You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Ashleigh_C
Forum Team
Forum Team

3 weeks ago

Hi there @Aa_ronald 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have not yet had your welcome email but not to worry I can certainly take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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