No confirmation don’t know where I am.

[Misstoni]

I spoke to an agent online last Thursday as my hub had zero lights on. They said they would get new equipment delivered out to me and would take 3-5 days. Tomorrow is 5 days obviously as we had the weekend. But I’ve had no confirmation or emails about anything being ordered or being delivered. I’ve had no internet for a week tomorrow and would hate to think the equipment hadn’t been ordered and it was going to take another week. 

[jpeg1]

It often happens that phone staff promise equipment that doesn't come. If it has been ordered it will show on your account. You may have to wait until a staff person picks this up. 

Remember you will be entitled to daily compensation from 48 hours after you reported it until you receive the new Hub. 

[jbrennand]

See...

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https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

[Ashleigh_C]

Hi there @Misstoni 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and your expected delivery. I would be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.