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No account confirmation, welcome email or delivery confirmation

Joining in

Hi there,

I ordered my internet on the 2nd of April and selected delivery for the 5th of April. I have recieved no email or contact from anyone regarding the delivery, there has been no confirmation that my account has been setup.

I have no way of contacting anyone to find out if there will be a delay to the service starting. We are in need of our internet!


Problem sorter

hi @Hangfour 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more