cancel
Showing results for 
Search instead for 
Did you mean: 

New hub not connecting

Becs2024
Joining in

I had a new hub delivered in February and it is still not connecting so have no Wi-Fi.

trying to get hold of anybody is almost impossible what do I do? 

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

So you have had no service since February?  Is this a new install or a replacement Hub?

If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Beth_G
Forum Team
Forum Team

Hi Becs2024

Thank you for your post.

I'm very sorry to hear that your new Hub would not connect last week.

I do hope that you've since been able to get this sorted, however if not, I've dropped you a PM so I can help you further.

Thanks,

Beth