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New hub 5 and 1gb....but speed and account not been updated

Joining in

Hi yesterday received new hub 5 ...I'm upgrading to 1gb ..

Connected up but no internet connection  so I phone... told it would come on at some point during the day .

This morning still no Internet so phoned again got a very helpful person...eventually after an hour .. after taking mac address was able to connect but still on the 500mb speed and my account package  still says I'm on 500mb volt how do I get them to actually upgrade my speed.which I'm now paying for .




Forum Team
Forum Team

Hey henrcy, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some trouble with your upgraded.

I cans see you've spoke to since this post, did the team manage to get this resolved for you? 

Matt - Forum Team

New around here?

Joining in

same here upgraded and im only getting the old speed 5.jpg

Alessandro Volta

your service flow is 1Gb

maybe you have your own router thats limiting your speed?


Hey @WoodShaz,

Sorry to hear about your issues with your speed, has this since rectified itself and you are receiving the correct speed? If not let us know and we can continue to investigate this further.