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New customer no contact from signing contract

Callycanvas93
Joining in

Hi

im due to have my services installed on the 21st there has been absolutely no contact since and customer services is terrible absolutely no way to even find out if the services are going ahead when it’s been three weeks or more from I signed the contracts 

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

Are you trying the Pre-installation and delivery team on 0800 052 1734  ?

What are they telling you ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Are you trying the Pre-installation and delivery team on 0800 052 1734  ?

What are they telling you ?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi firstly thanks for replying I have got it sorted and installation is going ahead!