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Need technician visit, no wifi, no ethernet nothing.

hppat
Joining in

Hi. For the past year my wifi has been dropping every 30 seconds, needing to reconnect to gain internet access again. Now, for the past few weeks the same is happening with all wired in devices too. 
Today, I was advised to disable smart switch and split the 2.4Ghz and 5Ghz networks. I disabled smart switch which has now crashed my entire network and given me an error ‘the service may be interrupted’ and left me with no internet at all (for an hour now and counting).
These have been ongoing issues for a year with 3 technician visits that temporarily fix the issue only to have it start up again a few weeks later.
I’m paying for the top package which includes up to 3 extenders and still am yet to receive them, meaning 4 rooms in my house are dark zones. I’m entitled to £100 cashback but can’t even test the rooms in app as I can’t get a stable enough connection to even scan them, it fails mid way. 
Please, book a technician visit. I’ve tried everything you’ve suggested. I was previously told I had third party extenders plugged in and a forum member refused to help because of it. The only thing I have is a tp link device to split one ethernet cable to five ports , for my consoles. 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Gareth_L
Forum Team
Forum Team

Hello hppat.

Thanks for your post.

I can see you are already in a direct message with a colleague on this post.

We will definitely take a look at everything for you and work out way to fix the service issues.

Gareth_L