NO BROADBAND IN BIRMINGHAM B13

[atiq]

i check my service status TELPHONE line not works and engineers are working but there is no issue found in broadband and service status  going to book an engineer visit  but i dont think its right can any one reply back it BROADBAND are down in birmingham b13 9jj ? hub lights are red  i disconnect and re start too

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[atiq]

Yes its say there is Only phone line fault and they expected to fixed but there are no issue in broad band  but my broadband are not working ? is this possible if phone not work broadband also not work?

[Polestar1]

Hi I’m just around the corner from you B13 9PT and we also have problems with virgin broadband no internet since 5pm also got an engineer booked for Monday but hope they resolve it sooner

[atiq]

Thanka for the update yes app offer me to book an engineer too but so far my we didnot book i think they working to resolved actually we used orbi sattelites attached was  thinking might our orbi fail after thundring but your reply are very helpful thanks we wait 

[atiq]

Update. i Rang tech support they reset my hub  but still green light are flashing and they cant find my hub connected with Virgin so they book visit for monday  i explain there is a fault showing in phone line in my area and they try to fixed by 12noon , but agent said this is nothing to do with broadband let c after 12  will update here thanks 

[nodrogd · Accepted solution]

Had a thunderstorm recently? There are likely to be some issues caused by the recent thunderstorms in the UK. Close lightning strikes can cause an electrical surge in the local underground cables. These high voltages can blow the safety isolators fitted in Virgin’s internal wall boxes or cables, which will cause you to lose service. If this happens a technician will be needed to replace the blown isolator.

[atiq]

Thankyou 

[Zyad947]

Hi there. I got same problem at b28 over last 2 days. However I could not get earlier Engineer visit. How did you manage to speak to customer care? All the numbers I tried are automated. 

[atiq]

I rang virgin broadband support they book and also offer a choice of diffrent slots too but i accepted morning, but i dont understand why u cant  see any slots? i check myself on virginapp book engnr but i wants to speak first so thats why i rang