on 08-08-2024 06:48
I'm looking to sign up for the new FTTP service but my address doesn't show up on the VM website. My issues is that I live in the Post Office so my address doesn't show on the VM search even though it appears on royal mail correctly, usually at the bottom of any search list. The telegraph post which has just been fitted with the equipment and goes live in a couple of days is also physically on my property (which can been seen on google maps) that permissions had to be granted by me to fit the equipment about a year ago now. It'd be ridiculous that I can't sign up when I the closest and can sign up through different ISP's at my address with no issues, Please help. Peter
on 12-08-2024 10:23
Hey atki81,
Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry that your home isn't listed on our service checked but I can check this with our team, I will need to take a few details via private message that I will drop over in a moment.
Kind Regards,
Steven_L