Moving brown box

[TGrouch]

Hi,

we would like to move the brown box from the outside wall to the upper level on the side of the house.

cen we arrange through this forum?

Thanls.

[newapollo]

Hi TGrouch 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Megan_L]

Hi TGrouch, 

Thanks for your post and welcome to our Community Forums 🤗

We're able to book this kind of appointment here, but it looks as though you may have already got this sorted thanks to newapollo's advice 🙂

Could you confirm if this is the case please?

Thanks,

Meg