Moved home virgin not available, but has cable installed

[Arkrite]

My son has just moved to a new property, He contacted virgin to move his broadband over they said it is not available at that address but theres already a  cable box in the property connected up?. Also virgin is available to his neighbours on either side. thanks in advance for any help advice

[jbrennand]

A VM person respond on here in a day or so -  to get the address details - and take a look for you.

[Matthew_ML]

Hey Arkrite, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

We don't deal with movers requests via the community however we can check the address and give advice on this.

I will send you a DM.

[Matthew_ML]

Glad we've managed to get this confirmed and sorted out for you.