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Moved home virgin not available, but has cable installed

Arkrite
Joining in

3 weeks ago

My son has just moved to a new property, He contacted virgin to move his broadband over they said it is not available at that address but theres already a  cable box in the property connected up?. Also virgin is available to his neighbours on either side. thanks in advance for any help advice

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

A VM person respond on here in a day or so -  to get the address details - and take a look for you.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Matthew_ML
Forum Team
Forum Team

3 weeks ago

Hey Arkrite, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

We don't deal with movers requests via the community however we can check the address and give advice on this.

I will send you a DM.

Matt - Forum Team


New around here?

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Matthew_ML
Forum Team
Forum Team

3 weeks ago

Glad we've managed to get this confirmed and sorted out for you.

Matt - Forum Team


New around here?

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