3 weeks ago
Please could I request a PM to book an engineer to move the cable entry point to our property. I am happy to pay the £25 non fault fee.
3 weeks ago
Try these routes first...
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Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.
2 weeks ago
Hey Jhenley97, thank you for reaching out and of course you can, I will send you a DM now to get this booked in 🙂
Also a very warm welcome to the community.
Matt - Forum Team
New around here?
2 weeks ago
Glad we've managed to get the ball rolling on this on for you.
Matt - Forum Team
New around here?