Move cable entry point

[domkavaliauskas]

Hi, 

I'd like to move the fibre cable to different wall as well please. 

[MOD EDIT: Post split to create own thread]

[jbrennand · Accepted solution]

Just call the usual "fault" line and you can request it there

Call on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[Akua_A]

Hi @domkavaliauskas 

Welcome to our community forums and thank you for your first post.

We would be happy to make this change to your setup for you. We do have to make you aware that this type of appointment is chargeable as seen here If you are happy to proceed, please let us know and we will do our best to book this for you.

Thanks,

[domkavaliauskas]

Hi Akua, 

Thanks for reply. Yes please, I'd like to proceed with change. 

[Kath_F]

Hi domkavaliauskas, 

No worries at all. We can arrange this for you 😊

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,