Move cable entry point to different room

[ashleytmason1]

Hello

I've just moved into a new house and the cable entry point is in the bedroom and consequently we can't set up the TiVo in the living room. 

I understand if I post here someone from Virgin will pick it up and I can arrange for the cabling to be moved?

Thanks in advance 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @ashleytmason1 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry to hear you have faced this issue with your recent install and cable placement but not to worry. I'll be happy to take a closer look via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.