Move cable entry box

[Hhas3]

Can anyone advise a simple way to book a virgin engineer to attend and move our cable entry box to a new location on other side of room? Can’t use extension lead as it crosses a wood burner - thank you

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[David_Bn]

Thanks for reaching out to us @Hhas3, and a very warm welcome to our Community Forums!

I understand you have since been able to speak to our team in relation to this request.

Do please however come back to us if you require any further assistance or have any updates on this matter.

Thanks

David_Bn