Installation delayed

[bessad]

Had my external box fitted a week ago, and other external work was done this morning. I spoke to the engineers outside and they confirmed everything is done and ready for my installation date (23rd September.) then they packed up and left. Fot a missed call from virgin media and called back, they confirmed all is okay for Monday (23rd September) then an hour later I got an email saying it's delayed till the 10th of October..... I called up and no one could see why it was delayed it even says everything is ready. Got a call back planned for tomorrow morning. Got another call saying it's been delayed till 10th October because there is external work that needs doing .... I have spoken to the engineers as they were doing it. I am an engineer myself and know it is all ready.... What do I do??

[jbrennand]

dont set up as another user and double post - against forum rules

@ModTeam 

https://community.virginmedia.com/t5/Networking-and-WiFi/Installation-Delay/m-p/5569027#M595063

[Kath_F]

Hi bessad, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your installation has been delayed. I can see we've already replied to your post on another thread here. 

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at the reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,