Installation delayed due to work required

[Oldbungalow]

Hello Everyone 

I was due to have virgin installed on the tuesday 23rd January however its been moved back to 15th of February. Meanwhile sky accidently 🙄 cut my broadband off even though i told them to extend the date.

Will Virgin be compensating for the delayed installation? I read somewhere about £5 or so a day but wasn't too sure?

Could anyone clarify this for me?

Kind regards James

[Ayisha_B]

Hi @Oldbungalow 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear your install has been delayed due to external works. I can appreciate that isn't ideal. 

You can find out more on our Auto Compensation Policy 👉 here and if eligible it is automatically applied. 

Let me know if you have any further questions. 

[Oldbungalow]

Hi

It's been delayed again. Although without telling me they have installed a line into the house. I wonder whats delaying things now then....?

Can anyone help with this?

Thanks

[Steven_L]

Hey Oldbungalow,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your installation, this not the start that we wont you to have with us. Have you had any further updates from our install team or complaints team since you last posted? 

Kind Regards,

Steven_L