Installation date not given yet

[Margaret20]

I ordered a VM package online and still haven’t been contacted about an installation date? Is this common? I waited in on the “provisional date” given, but no engineer arrived.

[jbrennand]

try this...

Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and see if they can help or book a Tech install. Or call the Sales team on 0800 183 1234 and see what they say

[Tom_W1]

Hi @Margaret20 thanks for your post although we're sorry to hear of the concerns you've raised here.

Can you confirm if you've had confirmation on this yet as we appreciate it's been a few days since you posted?

Many thanks

[-tony-]

as an aside - the 'provisional' date you have been given is or should be regarded as the install date if and wend you want to go through the dance with VM to get your compensation of about £6 a day from that date - if and when you do that VM will argue its provisional so try to reduce what you are owed - have non of it and further have nothing to do with offers of £20 or so to end any compensation claim

keep records of install visits that did not happen when they require you to be there - each one of those is another £30 in your pocket and if you are driven to the point you want nothing to do with them dont cancel let them blunder on until they finally get you installed and cancel in the first 14 days foc and take your compensation either by ways of an agreed amount with them or via the arbitrator