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Install date disappearing ?

JoVeGaS
Joining in

Screenshot_2024-02-12-10-42-01-77_e307a3f9df9f380ebaf106e1dc980bb6.jpg

Hello all,

I have a confirmed installation date for 14.02.2024 but nothing is showing up in the app.

I've moved in into a flat and I have relayed every information about the property to Virgin Media.

I have checked previous posts in the forums, and it seems like a recurring issue ?

Is there any way to reach the Virgin team, to confirm this date, as I fear it has been cancelled. I haven't been able to reach their long phone queues ~ 60min long. This is a urgent priority in order to access and work from home!

1 REPLY 1

JoVeGaS
Joining in

Please close this down, apparently my flat is only BT. But I wasn't informed of this.