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Hub 4 not connecting

Evesos
Joining in

Hi. 
For the last two weeks i’m trying to connect to my Hub 4 and link to the Connect app.
After several full resets nothing has changed: cannot connect to the hub via a browser either, after entering the password, I get a blank screen. 
The wifi gets back up and the pods seem to link. I have three pods.
I am writing this after trying to wait for a few days as well. Including erasing and re installing the app. 

The only strange this is a black and white banner that showed a couple of times in the app with the message “ things went wrong at our end” .

Could anyone help please? 

2 REPLIES 2

Client62
Legend

There are dozens of posts on the exact same Hub 4 fault & VM are aware of this.

Could it be the last software update bricks the Hub 4 in Router mode ?

Folks with a Hub 4 in Modem mode do not appear to be affected in the same way.

John_GS
Forum Team
Forum Team

Hi @Evesos 

Thanks for your post and welcome to the community. 

Sorry to hear of any issues with the app. Have you got any VPN's on the device you're using?

I've noted on a seperate level after checking the system, that you have booked an engineer visit in for loss of service, apologies for that and please let us know how the visit goes.

Best wishes.

John_GS
Forum Team


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